DawgByte Computer Service (DawgByteCS) provides an array of services to cover all your computer needs. To talk to one of our Service Manager and get some consultation regarding your issue, please call (740) 357-0069 to schedule a service call.
Computer Repairs and Upgrades
• Software/Hardware Installation
• Memory Upgrades
• Operating System Installation/Upgrades
PC Tune-up Package 1*
* physical virus and spyware removal, physical cleaning, reinstall operating system, reinstall drivers, system updates, install virus and spyware protection software. Usually ready same day. In shop service only!
PC Tune-up Package 2**
** reformat system HD, physical cleaning, reinstall operating system, reinstall drivers, system updates, install virus and spyware protection software. Usually ready in 2 business days. In shop service only!
PC Tune-up Package 3***
*** reformat system HD, physical cleaning, reinstall operating system, reinstall drivers, system updates, install virus and spyware protection software. Prior to HD reformat we perform a back-up of photos and important documents identified by the customer; up-to 20Gb storage. Usually ready in 3 to 5 business days. In shop service only!
DawgByteCS will gather all files, documents, images and videos, located within "My Documents", "My Pictures", and/or "My Videos". Items contained in those folders will be burned to CDR/DVD for later retrieval. Documents, images and videos may also be transferred to an external HD, which the customer can purchase for an additional cost.
Customers must be willing to sign a service request verifying that they are at least 18 yrs. of age and legally responsible to authorize repair of computer system, as well as payment for services rendered.
Signed customer service request authorizes DawgByteCS to service and repair the computer system(s) indicated on the request.
Applications cannot be backed up and must be reinstalled from original executive file (exe), CDR or DVD. Images stored within photo display software, i.e. Kodak, Picasa, must be extracted from the photo display program prior to backup sequence, to insure successful back and data retrieval.
DawgByteCS warns that hardware failures do occur without warning. Therefore, I hereby release DawgByte Productions from any liability for hardware failures during this process.
Repair Parts - Special Orders
DawgByteCS typically does not keep repair parts in-stock, therefore all special order parts and accessories must be paid 100% prior to ordering; normal shipping and handling for special orders is 3 to 5 business days. Clients may request overnight shipping for an additional fee; however DawgByte Computer Service is not responsible for any delays in shipping. Therefore, DawgByte Computer Service will not provide reimbursement of shipping fees.
Guaranteed Results and Service When You Need It
Finding a good computer or network service technician is not easy and it can be risky as well. If you try a technician that is inefficient, or lacks the skills you require, you have wasted time and money and have to start all over again.
If you do find a good technician, chances are he/she will soon be in such demand that if you have urgent needs you will be left waiting for days to get service. And if they go on vacation when you need service, you are just out of luck.
With DawgByteCS, your satisfaction is guaranteed and you never have to be kept waiting. We maintain a wide array of qualified technicians to serve you at your convenience so that you can have fast service and a minimum of downtime.
Service Management Supervision
We also ensure your satisfaction through our service management system. Each call is supervised by a dedicated service manager who assists you in defining your computer and network service needs before the call even takes place and further assists the technician in being prepared for the job. This helps the call to get accomplished in less time thus reducing your overall onsite service costs.
Ensuring Quality Through Technician Support
No individual technician, no matter how experienced they are, will know the response to each computer or network service issue. When you work with a single technician, you are dependent on what they know. Sooner or later, they will come up short.
With DawgByteCS, you are receiving the benefit of our entire force of computer service technicians. We maintain a select group of highly skilled technicians with specific expertise for computer hardware, software, network and security issues, and many other aspects of technical support. When a DawgByteCS technician encounters a situation outside of their experience, or something that requires offsite research, they can call right from your location to tap into this expertise. We provide this support to ensure our technicians get the job done correctly and with a minimum expense of time. And all of this is done at no extra charge to you. It is all a part of how we ensure quality service.
Affiliations - Partnerships - Memberships
Productions (DawgByteCS) CEO, Billy McClurg serves on the Computer Electronics
Engineering Technology Program Advisory Committee of
ITT Technical Institute, 5183 U.S. Route 60, Building 1, Suite 40, Huntington WV 25705-2003
DawgByte Productions (DawgByteCS) is a Registered Dell Direct Partner; as well as a Registered Reseller for DriveSavers Data Recovery.
Productions (DawgByteCS) is a 10 year member in good standing with the
Portsmouth Area Chamber of Commerce and a New Business of the Year Nominee for 2000.
Our Technicians are selected through our Process where we screen them for their knowledge, experience, friendliness, enthusiasm, and references in order to select the best of the best to become a DawgByteCS team technician. Basically, if we wouldn't want the applicant in our own home or office we don't want them in yours either. We strive to keep you, our customer, safe and satisfied.
Technicians certified by DawgByteCS carry a number of industry standard certifications or equivalant real world experience or both. They are also team players and good communicators. DawgByteCS service management system ensures this.